Privacy Policy
How Spinaroo Australia collects, uses and protects your personal information when you play online pokies and casino games. Last updated: July 2026.
1. Introduction
Spinaroo Australia (“Spinaroo”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, disclose and safeguard your data when you visit our website, create an account, or use any of our online pokies and casino gaming services.
This policy applies to all Australian players and visitors to the Spinaroo platform. By accessing or using our services, you consent to the data collection practices described in this document. If you do not agree with any part of this policy, please discontinue use of our online casino services immediately.
We comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as applicable data protection regulations in jurisdictions where we operate. We regularly review and update this policy to reflect changes in legislation and our data handling practices.
2. Information We Collect
When you interact with Spinaroo Australia, we may collect the following categories of personal information:
2.1 Identity & Contact Information
- Full legal name and date of birth
- Residential address and country of residence
- Email address and phone number
- Government-issued identification documents (for age verification and KYC compliance)
- Tax identification number where required by law
2.2 Financial & Transaction Information
- Deposit and withdrawal records including amounts and payment method details
- Transaction history on the platform
- Payment account details (partial card numbers, bank account information)
- Cryptocurrency wallet addresses used for transactions
- Billing and invoicing information
2.3 Technical & Usage Information
- IP address, browser type and version, operating system and device identifiers
- Login timestamps, session duration and pages visited
- Game play history including games played, bets placed and session duration
- Referring website or source that brought you to our platform
- Clicks, navigation patterns and feature usage analytics
2.4 Communications & Support Data
- Records of your communications with our customer support team via live chat, email or phone
- Marketing preferences and consent records
- Survey responses and feedback you voluntarily provide
3. How We Use Your Information
Spinaroo uses your personal data for the following purposes, all grounded in legitimate business needs and legal obligations:
Account Management
- Creating and maintaining your player account
- Verifying your identity and age (18+ requirement)
- Processing account-related requests and changes
Transaction Processing
- Processing deposits and withdrawals securely
- Maintaining accurate financial records
- Preventing fraudulent transactions and money laundering
Platform Operation
- Delivering a seamless online pokies and casino gaming experience
- Analysing platform performance and resolving technical issues
- Personalising your gaming experience based on preferences
Legal Compliance
- Complying with anti-money laundering (AML) regulations
- Fulfilling know-your-customer (KYC) obligations
- Responding to lawful requests from regulatory and law enforcement authorities
Marketing & Communications
- Sending promotional offers about online pokies and casino bonuses (with your consent)
- Notifying you about platform updates, new game releases and policy changes
- Conducting surveys to improve our services
Responsible Gambling
- Monitoring gambling patterns to identify potential problem gambling indicators
- Enforcing deposit limits, session time reminders and self-exclusion requests
- Providing data to support responsible gambling tools and player protection features
4. Cookies & Tracking Technologies
Spinaroo Australia uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and personalise content. Below is an overview of the cookie types we deploy:
Essential Cookies
Required for core platform functionality including secure login, session management and payment processing. These cannot be disabled.
Analytics Cookies
Help us understand how players interact with our online casino platform so we can improve the experience.
Functional Cookies
Remember your preferences such as language, display settings and game filters for a personalised experience.
Marketing Cookies
Used to deliver relevant promotional content about online pokies and casino bonuses based on your interests and activity.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our online casino services. For detailed guidance on managing cookies, visit the Office of the Australian Information Commissioner.
5. Data Sharing & Third-Party Disclosure
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:
Payment processors and financial institutions to facilitate deposits and withdrawals on the Spinaroo platform
Identity verification and KYC service providers to comply with age verification (18+) and anti-money laundering requirements
Game providers and software vendors who power our online pokies and live casino games
Cloud hosting, data storage and cybersecurity providers who maintain our platform infrastructure
Marketing and analytics platforms to deliver relevant content and measure platform performance
Legal and regulatory authorities when required by law, court order or government regulation
Professional advisers including lawyers, auditors and consultants for legitimate business purposes
All third-party providers are contractually obligated to protect your data to the same standard outlined in this privacy policy and are prohibited from using your personal information for their own purposes beyond the services they provide to Spinaroo.
6. Data Security & Retention
6.1 How We Protect Your Data
Spinaroo employs industry-standard security measures to safeguard your personal information, including:
6.2 Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable Australian law. Retention periods vary based on the type of data:
7. Your Privacy Rights
As an Australian player, you have the following rights regarding your personal information under the Australian Privacy Act 1988:
Right to Access
You can request a copy of the personal information we hold about you at any time. We will respond within 30 days of receiving your verified request.
Right to Correction
If you believe any information we hold about you is inaccurate, incomplete or out of date, you have the right to request that we correct it promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. This is subject to legal obligations that may require us to retain certain records.
Right to Object
You can object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via your account settings or the unsubscribe link in any email.
Right to Data Portability
You may request a copy of your data in a structured, commonly used and machine-readable format for transfer to another service provider.
Right to Complain
If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these privacy rights, please contact our Data Protection Officer using the contact details provided in Section 10 of this policy. We may require proof of identity before processing your request to ensure the security of your data.
8. International Data Transfers
Spinaroo operates on a global infrastructure, and your personal data may be transferred to and stored on servers located outside Australia, including in jurisdictions with different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as:
By using Spinaroo’s online casino services, you acknowledge and consent to the transfer of your data as described in this section.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the features of our online casino platform. When we make material changes, we will:
Continued use of Spinaroo Australia after policy changes take effect constitutes your acceptance of the updated terms. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.
10. Contact Our Data Protection Officer
If you have questions, concerns or requests regarding this Privacy Policy or how your personal data is handled, please contact us:
Your Privacy Matters
At Spinaroo Australia, we take data protection seriously. Learn more about how we safeguard your online casino experience through our responsible gaming policies and player protection tools.